Consumers Interest TEAM: We have our first admit from your team’s efforts. Nice job and thank you for all your support and professional efforts! On behalf of BTC, I can confidently say we are getting more and more excited about our newly minted partnership with CII/TLC.

Update – we just got two more.

You all ROCK!!!!

Tony Orth

Dear Tod,

Just a note to thank you for the quality of your work with us. There were many little bugs to work out, with various phone numbers and lines, their particular pathways and the desired outcome of making sure that every call is handled with care, compassion and kindness, especially in this field where people have already taken a big step just in making that initial call for help. Thank you for making sure there is a caring human being on the other end. We are all looking forward to extending our treatment services to those who need help. And, ultimately making this world a better place!

Best always,

Tod Cunningham and I have worked together since May of 2008. Tod was the Marketing Director for Pacific Hills Treatment Center when I first contacted him. After several conversations with Tod, he contracted the services I provide from ReachLocal to assist his advertising efforts with Pacific Hills Treatment Center. Tod was not only my most knowledgeable client about the digital marketing space but also one who always strived and encouraged me to provide the highest level of service possible and outstanding results.

Over all the years that I have worked with Tod, he has always been the most results driven client I have been associated with. His abilities and knowledge with Google analytics as well as other tracking software allowed him to effectively make recommendations that would always be in the best interest of the client and improving the results of their campaigns. Between Tod’s knowledge of the space, his keen foresight to attain new technologies to help improve ROI for his clients and his attention to detail, I consider it a privilege to have been able to work with him over the years.

Sincerely,

Vince Wright

Consumers Interest / Treatment Lead Concierge has helped us better manage our incoming leads. They can properly represent our company, qualify callers, collect pre-intake information , and collect insurance information for our VOB group. They provide detailed caller dispossession reports daily to us and our marketing partners. Having these reports has saved us advertising dollars because we are better able to assess marketing results and make required adjustments.

Sincerely

Cycles of Change Recovery Services

“The CII team has years of experience in the drug rehab industry, their team is dedicated to providing each caller with a premium caller experience. The owner, Tod, is always available and accommodating to clients. Tod comes from a history of executive director roles and with a leadership mentality genuinely cares for the clients. CII is appreciated here at Metric Media Group and is an important vendor relationship for drug rehab centers.”

Justin Steinle

As an insurance billing agency that is very careful to align ourselves with companies that have integrity and place the clients first, we have found that we are able to perform our services more thoroughly with our clients who are using Consumers Interest /TLC and get a better return from insurance billing.

James Sewell

“Tod Cunningham’s group has provided us with excellent service. Having an outside team that follows up and cultivates new possible intakes for my sales team is extremely cost-effective. This allows my team to focus on the new incoming calls. The length that his team goes to is impressive.

For example, they called upon a lead that we were having a hard time getting a hold of, Tod’s team found out that recently the heat had been turned off at her house. Their team then called the local church, and within 20 minutes, the church came over, provided warm soup and found the woman a place to stay for the night. She called back the next day and was extremely grateful and wanted to pay back the favor. Ever since that day, she has been referring everyone that needs recovery to us.”

Travis Newman

Consumers Interest has been providing Malibu Detox with incoming lead and admissions management for over 1 year. They have handled all our paid advertising and inquiries with nothing but professionalism. They stay on top of potentials and have converted many callers by helping them find creative ways to pay for our services and jump through required hoops for insurance.

Their services have relieved us of the cost of having an in house admissions team by more than half. I strongly recommend TLC/CII to any treatment center wanting to improve the admissions process.

P.S. They will go the extra mile to help every caller even to work with, insurance case managers, doctors, etc.

In the first 30 days, our conversion rate went from 1.6 to 6.8%. – I, unfortunately, procrastinated as I was overwhelmed and too busy, and wish I had joined Consumers Interest/TLC way before I did!

We have more clients and a wait list now! They have excellent people handling our potential clients, I was getting phone calls at all odd hours of the day and hated my job and life! I highly recommend TLC services, their expertise and many years in the field as it will save you a lot of headaches and you will be able to do better work for your clients and provide much better service. I love my job now, and we are helping more people while expanding with much higher quality and obtaining JHACO accreditation. I’m so grateful to Tod and his team, they truly care and are very professional! I really can’t say enough, and I’m so grateful.

Katy McDowell

We are so appreciative of the team at Consumers Interest / Treatment Lead Concierges for the role they play in helping us handle treatment inquiries. They are very professional and give our center a good brand that makes all the difference with our outreach efforts. The team is very knowledgeable and disciplined in staying engaged with all our callers who need our services. They told us that it is all about being in the right place at the right time with the right relationship and they accomplish this.

Thank You

Michael

On be-half of our team here at Broadway Treatment Center, I want to thank you for all you do! Tod, your team has been nothing short of what you said they can do. As a matter of fact your team has exceeded our expectations. As you know obstacles in any business arise regularly. We expect that! However, your team has proven to be true professionals in finding solutions that work. I cannot say enough about Marquelle, and Marci. The passion, and ethics they have are a vital component in this industry. We look forward to working with the Consumers Interest/TLC team in the years to come. Again we just wanted to extend our gratitude to you.

Broadway Team

Nick

I have worked with Tod Cunningham since January 2009 as his Account Manager at Google. Our team’s role with him has been assisting him with managing the online advertising accounts for his clients.

Tod has been working with the Google AdWords for more than 7 years and is adept with the various features and tools available. Three areas in which Tod shines are in his proficiency with AdWords, his focus on tracking metrics and his willingness to try new approaches.

Tod is very savvy when it comes to navigating the ever changing landscape of online advertising. He is always willing to experiment with new products and innovate on the way that he is utilizing Google tools. I have worked with Tod as he creates new strategies and utilizes a variety of Google products (both paid and free) to drive traffic for clients.

Tod is focused not only on driving traffic to his client’s web site by using AdWords and other means, but ensuring that the traffic is converting. He is proficient with a third-party call tracking program that tracks phone calls based on what paid or non-paid keyword brought a prospective client to the website to make a call. Tod rigorously analyses this data to make informed decisions about which keywords to invest in and which ones to eliminate. I have worked with him to analyze this data, and as his account manager I truly appreciated the amount of insight that is provides. Tod is able to effectively adjust and manage campaigns for long-term success based on the information provided by the tools he uses along with AdWords.

In the time that I have worked with Tod we have tried a number of new strategies, ranging from new keyword tools to building up brand presence on YouTube. Tod strives to be at the forefront of online advertising, and is very quick to learn about and implement new products that would benefit his client.

Tod’s proficiency with Google AdWords, his willingness to experiment with new strategies and his focus on data driven results makes him a pleasure to work with and an asset to any of his clients.

Sincerely,

Daniella

Account Manager, Google AdWords

New flight Charters came to Tod with a spreadsheet they needed to make available to all employees. Tod engineered developed and trained for their internal use. Tod proposed developing a portal that would be subscription-based and create additional revenues. Today the proposed portal is the world’s largest and only full-charter-market sourcing platform for air charter professionals to maximize service level and success. Fast, easy, economical, and 100% complete.

The platform is a favorite of the most successful charter brokers; 80% of users have arranged charters for more than 10 years, and a full ¼ of users have arranged charters for more than 20 years! These top brokers use the search platform more than 240 times daily.

Tod is still involved in feature development and maintenance.

Covenant Hills Treatment/Pacific Hills Treatment Centers

Tod was VP for Behavioral Health Client Acquisitions and tuned the company around from being in the RED to Black financially in a single quarter and continued growth  for 14 yrs.

• Managed advertising and public awareness with budgets exceeding 100k per month

• Managed all call tracking, client data management, and protocols

• Worked with all departments and CEO to ensure continuity and client satisfaction

• Oversight of internal and external contracts, negotiations, and budgets

• Contributed to program development keeping service current and attractive

• VP overall client acquisitions for a 40-bed facility in 3 locations, P&L responsibility

• Managed call center with a 1000+ monthly call volume

• Troubleshoot issues with IT, employees, contractors, and vendors

• Extensive experience with all online marketing, paid search and web development tools including Google and WordPress

• Developed and distributed in-house marketing manuals and procedures

• Coordinated conference and association booths, giveaways and media

• Attended conferences, seminars and events to promote Pacific Hills and represent the executive team

Minx – The founder of Minx came to Tod when she was in the concept stages of her business. Tod was charged with making the Internet the portal for all sales, distributor support, training, etc. Very quickly the product gained notoriety globally among performers like Beyonce, Lady Gaga and hundreds more. Minx found themselves backstage at all the high-end version shows and runways making nails to match clothing designs on the fly.

Tod helped strategies custom online design applications, augmented reality, distributor recruitment, and online product awareness.

Tod provided conceptualization, engineering, development, and continued support.

Space needle – Space needle had a website that took a lot of traffic, but they didn’t know how to utilize it. Tod proposed the site become a portal to the Washington tourist industry. This created new and very profitable revenue channels never realized previously.

Tod provided conceptualization, engineering, development management, and training.

Nordstroms – Came to Tod with the challenge to streamline their buying process globally. Nordstroms has buyers throughout the world negotiating product purchases. Nordstroms found a product they needed to asses global sales demographics and ROI information in order to start negotiations. The process would take months.

He helped create a program called Skip (strategic customer information program) it databased all purchase information worldwide making the process easier and quicker for buyers. It streamlined the flow of purchasing and distribution.

Tod provided the concept, engineering, development and training.

Steve

I have known and worked with Tod Cunningham since 1998.

Tod provides strong leadership and technical knowledge. Tod has the rare ability to effectively communicate technical matters to non-technical staff while driving vision with the development team. He is motivated and hardworking. He meets and exceeds expectations.

Tod has a successful track record of managing processes, managing large teams (50+ employees) and making strategic decisions within a very large, very quickly evolving business and technical operations environment. He has a strong business sense, demand for excellence, and keen focus on analytical processes.

Tod has demonstrated a creative approach to solving business issues. He brings a strong sense and ability to drive revenue with the use of online sales and marketing strategies. I am pleased to highly recommend Tod for future business opportunities.

Sincerely,

Conrad

Greenbridge International, Inc.

Mr. Todd Cunningham has been a friend and business peer of mine for the last 15 years. During this period I have watched and admired many of his achievements.

Mr. Cunningham stood out in our local business community because of his exceptional talent as an Internet marketer. Mr. Cunningham developed strategies and implemented approaches to Internet marking that were clearly “outside-the-box” thinking wise or required effort that most marketers were not capable of or simple didn’t want to work that hard. In the end, Mr. Cunningham and the company he worked for Pacific Hills (Pachills) thrived.

Mr. Cunningham was frequently asked by Google to come and speak at their events in Palo Alto, California to share his knowledge and skill in how to get the most out of Google AdWords.

Mr. Cunningham consistently met Pachills client monthly census requirement of 50+ clients and was instrumental in putting the company on a very profitable trajectory during his tenure.

Mr. Cunningham has assisted me in several projects over the years and I have come to depend on his counsel when needed.

What I personally like about Todd, is his passion for producing positive results and his willingness to go to lengths others would not consider. Any business desiring exceptional results would greatly benefit from Mr. Cunningham’s knowledge and expertise.

If you have further questions regarding Mr. Cunningham, please feel to contact me directly.

Tom Blakeley

Managing Member, Whole Life Recovery

Tod Cunningham and I have worked together since May of 2008. Tod was the Marketing Director for Pacific Hills Treatment Center when I first contacted him. After several conversations with Tod, he contracted the services I provide from ReachLocal to assist his advertising efforts with Pacific Hills Treatment Center. Tod was not only my most knowledgeable client about the digital marketing space but also one who always strived and encouraged me to provide the highest level of service possible and outstanding results.

Over all the years that I have worked with Tod, he has always been the most results driven client I have been associated with. His abilities and knowledge with Google analytics as well as other tracking software allowed him to effectively make recommendations that would always be in the best interest of the client and improving the results of their campaigns. Between Tod’s knowledge of the space, his keen foresight to attain new technologies to help improve ROI for his clients and his attention to detail, I consider it a privilege to have been able to work with him over the years.

Sincerely,

Vince Wright

ReachLocal

Tod Cunningham was referred to my office in the summer of 2002 via a contact within the Faith Based Initiative at the Department of Justice. Desiring to know more about the healthcare industry, the impact of our treatment approaches within the community of faith and the marketing approaches utilized by our company, we quickly entered into dialogue, exchanging ideas, experiences and vision. That stimulating dialogue soon resulted in his employment as director of marketing with our company.

For the five years subsequent, I worked alongside Tod as he and his digital marketing strategies revolutionized our organization and sky-rocketed our sales growth. I was soon to realize that his skills and interests far exceeded the typical role expected in an IT department or within an internet marketing setting. Being the curious innovator, Tod’s creative hand touched every aspect of our marketing program and revolutionized all forms of communication within the company, with our current clients and with the national consumer pool. Tod’s inquisitive mind brought into the department a steady stream of innovative alternatives that, with each application, generated more consumer traffic and garnered more sales volume. Soon Tod’s marketing models and sales achievements drew interest in the industry at large and today his counsel is sought by the most esteemed in the trade.

As an engineer, he is brilliant, as a marketing artist, his talents abound and as a leader and team player, Tod’s sincerity, passion and integrity go before him. I am pleased to know him both as an accomplished professional and a trusted and valued friend.

Very sincerely yours,

Tom Thompson

Pacific Hills Treatment Centers, Inc.

For the past several years, Tod Cunningham has provide consultation, management, and strategy in Internet marketing for our company, including Pay-Per-Click and Search Engine Optimization. Additionally, he has helped us implement call tracking systems and strategies to increase our sales call volume.

He is the most knowledgeable consultant we have ever found in the Internet marketing and sales process management. Tod is continually gaining education and exposure in these areas. Tod’s expertise in marketing combined with the strategies he implements to remain at the forefront of the marketplace has been invaluable to us.

Through his knowledge and strategies, Tod has enabled us to increase our sales volume by two fold, in addition to significantly increasing our lead quality.

Finally, and perhaps most important to us, Tod is unwavering in his honesty and integrity. We trust him, completely, to direct our marketing efforts in whatever direction he determines and with whatever budget he deems necessary and appropriate to accomplish our goals. We do not ever question his desire to keep our best interest at the forefront.

We highly endorse and recommend Tod and are fortunate to associate with him.

Sincerely,

Derik Brian

Miramar Recovery Centers